PIQNIQ: Venue FAQ’s and Set Times

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Here is some stuff you might want to know about Hollywood Casino Amphitheatre before you head out to PIQNIQ this Saturday. More on the venue including the seating chart HERE. Grab your PIQNIQ tickets HERE.

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(Taken from venue website.)

VENUE A to Z Guide

 Address

Physical Address- 19100 South Ridgeland Avenue Tinley Park, IL 60477

Mailing Address- PO Box 189 Tinley Park, IL 60477

Alcohol

Hollywood Casino Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. There is a no tailgating ordinance for the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time t – purchase.

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals- Service

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Legends

Legends operates all concessions throughout our facility.

ATM’s

We have multiple ATM’s on site located near Gate 3, Gate 5, and the VIP Club.

Automobile Assistance

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Hollywood Casino Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Baby Changing Stations

We do not have baby changing stations within the facility.

Bag Inspections

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or check them in at item check in located next to Gate 5.

Banners and Signs

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Bicycle Parking

Bike racks are located between Gates 2 and 3 and Gates 4 and 5. All bikes must be removed by the end of the event. HCA is not responsible for lost or stolen bicycles.

Box Office

The venue box office is open Monday- Friday from 12pm – 5pm and Saturdays from 10 am- 1pm. For most event days the box office will open at noon. If an event day falls on a normal business day or Saturday- the box office will open at noon and remain open until the main act goes on stage. Tickets can be purchased for any HCA event during the hours of operation.

Bus Parking

Busses are considered an oversized vehicle and will be charged $50* if they will be remaining on site during the event. Busses that will be dropping off can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non admittance. Tinley Park Police will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

Camera Policy

SUBJECT TO CHANGE– The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camping

The venue does not allow camping or overnight parking of any kind.

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cell Phones

Cell phones are permitted in the venue

Children

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent’s lap.

Conceal and Carry

HCA does not allow weapons on our property. We are a private facility and choose not to allow these items at the venue. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Concessions

The Hollywood Casino Amphitheatre offers a wide variety of concession options through Legends – our on site concession management company. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.

Be sure to try our new Portobello Mushroom Burger (vegetarian), Samba Hummus and Pretzels, and our new Braided Pretzel.

Concessions are located throughout our North and South Plazas, on either side of the lawn, and near Gates 1 and 6.

Contact Information

Venue Phone number – 708-614-1616

Venue Email – bettyjaeger@livenation.com

Venue Address- 19100 South Ridgeland Avenue Tinley Park, IL 60477

Mailing Address- PO Box 189 Tinley Park, IL 60477

Credit/ Debit Cards

All main concession stands take Visa/ Mastercard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM’s for locations on site. All merchandise stands take all major credit cards.

Designated Driver

Legends offers a free small fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth on the South Plaza near Gate 5.

Drinking Water

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size for most events. Aluminum bottles, refillable plastic water bottles, and Camel baks are not permitted. Subject to change without notice.

Water fountains are located near every restroom facility.

Drop Offs

Drop off areas are located in front of Gate 5 and Gate 2. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Tinley Park Police will shut down all incoming traffic and only allow traffic out of the venue.

Ejections

Any guest that is violating venue policy or law will be ejected from the facility.

Elevators

Elevators are located on the North and South side for access to our sky boxes. Guests that do not have sky suite tickets will not be permitted to use the elevators.

Emergency

In the event of an emergency while on site- Hollywood Casino Amphitheatre has trained paramedics to assist with any medical issues. First aid is located next to Gate 3, but any staff member with a radio can dispatch First Aid to the location needed. Tinley Park Police officers are also on site for every event and can assist if needed or requested. Hollywood Casino Amphitheatre works closely with the Village of Tinley Park to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- https://www.facebook.com/firstmidwestbankamphitheatre?ref=hl

Employment Opportunities

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit www.hcaemployees.com and click on the Apply link. If you are interested in working for concessions please visit www.legends.net

Entrance Gates

There are a total of 9 entrance gates to the facility. Gates 1, 2, 3, 4, 5, and 6 are available for use regardless of the ticket type. There are 2 Fast Lane gates located between Gates 2 and 3 and Gates 4 and 5. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to Gate 6. All guests using this gate must be VIP clients and have the appropriate ticket.

Event Listing

A complete listing of events can be found at http://www.livenation.com/venues/14482/first-midwest-bank-amphitheatre

Fan Assistance

If you need assistance while at an event please visit our guest services gazebos located in the North and South Plazas, or our security office located next to Gate 2.

Fan Mail

HCA will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artists website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Sprint Fast Lane

Guests can purchase Sprint Fast Lane passes via www.livenation.com for each event. The Sprint Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Sprint Fast Lane Gates are located between Gates 2 and 3 and Gates 4 and 5.

Gate Times

Parking lots will generally open 1 hour prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Group Ticket Sales

HCA does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 312-540-2180. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy and state laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guests with Disabilities

The Hollywood Casino Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing– ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the Request Accessible Tickets logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Day of Show Parking– Accessible Parking is located outside of Gate 5. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.

Accessible Stations– if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at the entrance to the lower pavilion on the north and south side.

Unexpected Needs– if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Interpreter Requests– if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 708-614-1616 to arrange for an interpreter for your visit.

Accommodations– all venue bathrooms, concession stands, and merchandise stands are accessible. If you are in our VIP seating areas we do have lifts for our sky suites as well as our VIP club. Please contact a VIP staff member and we can assist you.

Hearing Assistance

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 708-614-1616.

Hotels

Please visit www.tinleypark.org and click on the visitors link to see all hotels within 3 miles of the venue.

Item Check In

If you bring an item to the venue that is not permitted we do have an onsite item check in that can hold your item for the duration of the concert. We are not responsible for any items that are damaged or missing if you choose to check them in. Please make sure you pick up your item at the end of the night. We will only hold items for 3 days following the concert. If you need to arrange pickup of an item that was left- please call the venue at 708-614-1616 and speak with a receptionist. The item check in booth is located next to the box office.

Lawn Seating

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Chair Rental

Lawn chairs are available for rent for $7 per chair and must be turned in at the end of the event. If you return your chair to the lawn chair rental you will receive a $1 back. Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted. Lawn chairs are not permitted for every event so please call or check the event page prior to the show to ensure that chairs will be allowed in.

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.

 

Lost and Found

 

If you lose an item while you are at an event- you can visit our operations room located next to Gate 3 to see if it has been turned in. Our venue reception is open from Monday- Friday from 9 am to 5 pm and will have all of the lost and found following each event. You can call in advance to see if we have your item- 708-614-1616. Please do not come out to the venue outside of normal business hours as we will not be able to assist you. You are not permitted to come into the facility and search for your item.

Media Relations / Press Passes

Any media inquiries need to be directed to our Corporate Office- 312.540.2200

Maps and Directions

From Chicago: Take I-80 to Harlem Ave South. Take Harlem Ave South to Oak Park Avenue. Turn left on Oak Park Avenue, enter Amphitheatre Entrance 1 or 4 .

 

From Indianapolis: Take 65 North to 80 West. Take 80 West to Harlem Avenue South Exit. Take Harlem

Avenue to Oak Park Avenue. Turn left on Oak Park Avenue, enter AmphitheatreEntrance 1 or 4.

 

From St. Louis: Take Interstate 55 North to 80 East. Take 80 East to Harlem Avenue South Exit. Take Harlem Avenue to Oak Park Avenue. Turn left on Oak Park Avenue, enter Amphitheatre Entrance 1.

 

From Milwaukee: Take 294 South to 80 West. Take 80 West to Harlem Avenue South Exit. Take Harlem

Avenue to Oak Park Avenue. Turn left on Oak Park Avenue, enter AmphitheatreEntrance 1.

 

Medical Assistance

First Aid is located next to Gate 3. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to Gate 3 and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Merchandise

Merchandise will be available for all concerts at our Concert Gear booths located at the North and South entrances to the pavilion. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Motorcycle Parking

Motorcycles can park outside of Gate 5. There is no additional fee for motorcycle parking.

Overnight Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Pay Phones

The venue does not have any pay phones on site. We do have a cell phone charging station located near the security office.

Parking

The cost of parking a standard vehicle is included in your ticket price so you do not need to pay when you arrive. If you are interested in purchasing our Premier Parking- the cost is $30 per car and can be purchased on site or prior to the event viawww.livenation.com. Premier Parking offers you Rockstar Parking in the front of our main lots! When you enter through any of our 4 entrances (off of Ridgeland Avenue or Oak Park Avenue) our parking staff will direct you. If you have VIP (Platinum or Gold) Parking passes please show these to the parking staff and they will direct you.

Oversized vehicles– include busses and RV’s- the cost to remain on site is $50* per vehicle. The vehicle is able to drop off and return with no additional cost.

Limousines– cost to remain on site is $20* per limo. The limo is able to drop off and return with no additional cost.

We do not allow semi trucks, tractor trailers, or boats on our property to park.

All vehicles must be removed by the end of the night or they will be towed. If a vehicle needs to be left overnight due to an emergency please visit the security office near Gate 2 and speak with a manager regarding the situation. *Subject to change based on events

Permitted Items

Guests are permitted to bring in the following- ALL ITEMS ARE SUBJECT TO CHANGE BASED ON THE DISCRETION OF THE ARTIST

– Backpacks/ Purses – will be searched so please look for the back pack/ bag lanes at the gates

– Cameras- see camera policy above

– 1 Factory sealed bottle of water per person up to a gallon in size- we will ask you to remove the cap.

– Small snack food items in clear ziploc bags (nothing that requires utensils or has bones)

– Extra clothes

– Sunscreen and bug spray in non aerosol cans

– lawn chairs- no higher than 9 in from the ground (small beach style chairs). No bag chairs, camping chairs, or folding chairs.

– Blankets and tarps- no larger than 10×10

– Stadium seating cushions

– Six pack size soft sided coolers

Non Permitted Items

– Umbrellas

– Beverages other than water- no soda, alcohol, juice or energy drinks

– Weapons

– Wallet chains

– Pocket knives

– Fireworks

– Electronics other than cell phones including but not limited to: laptops, iPads, Kindles, video games, etc.

– hard coolers or coolers on wheels

– Baseballs, footballs, tennis balls, etc

– Laser Pointers

 

Police Assistance

Tinley Park Police are on site for every event and are responsible for directing all traffic into the amphitheatre. TPPD is located near Gate 1 and can assist with any police related matter. On Duty Tinley Park Police Officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Premium / VIP Seating

If you are interested in purchasing a floor box, sky suite, or club for the season please contact our PSS department at 312.540-2180. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premier Parking

Premier Parking is available at every event for $30 per vehicle. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located directly outside our main gates. Premier Parking does not guarantee early exit out of the parking lot.

Party Decks

The venue has multiple decks throughout our pavilion that have been sold to sponsors. Guests are not able to purchase tickets to those decks at this time.

Public Transportation

There is no public transportation that will take you directly to the venue. Guests can take the Metra Rock Island line to either Oak Park Avenue or 80th Avenue. The train stations are located 3 miles from the venue and additional transportation would need to be arranged. Please ensure that you check the return train schedule as they generally do not run past 10:30 PM. Most of our events will go until 11 PM.

Recycling

HCA participates in a venue wide recycling program. You will find recycling bins located next to every trash can. Please recycle where possible.

Restrooms

Restrooms are located in the North and South Plazas and on either side of the lawn.

Scalping Tickets

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to the Tinley Park Police.

Seating

The venue has reserved seating as well as lawn seating. The reserved seating is under the pavilion roof and includes section 101-105 and sections 201-208. There are some sections near the back of the 200’s that are not completely covered. Reserved seating is assigned by a section, row, and seat number. If you are in our pavilion seating please be advised that ushers will check your ticket EVERY TIME you enter the pavilion. Please keep it accessible. If you are in the 100 sections you will be using our lower crosswalk to access your seats and to leave the pavilion. If you are in our 200 sections or the lawn you will be using the upper crosswalk. All seat numbers run from House Right to House Left. If you are looking at the stage- the lowest number will be on your right and the highest number on your left.

Floor boxes- are located behind the 100 section and will be labeled with a number from 101-160. These number run from right to left.

Sky Boxes- there are two levels of sky boxes located above the lower crosswalk. The 200 level and the 300 level are accessible by stairs or the elevators on either side of the pavilion. You must have a sky box ticket to access these suites.

Lawn- the lawn is always general admission and is accessible from the upper crosswalk. There is no assigned seating.

Re-Entry

Re-Entry is not permitted at the Hollywood Casino Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket. *If you are ejected from the venue due to a policy violation there will be no re entry allowed*.

Security

Venue security is located throughout the facility to ensure a safe and secure environment. All security personnel are wearing yellow shirts and can assist with any questions or concerns. Please do not hesitate to contact our on site staff if any assistance is needed.

Smoking

Due to Illinois law- no smoking is permitted inside the pavilion, or any enclosed buildings (bathrooms). Designated smoking areas are the North and South Plaza. While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

Sponsorship / Hand Outs

All sponsorship inquiries should be directed to our downtown office- please call 312-540-2200 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property immediately.

Strollers

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

 

Taxis

The Village of Tinley Park requires that all taxi’s that pick up at the venue are registered with the Village. Taxis are located outside Gate 1 and are free to come in and out of the venue throughout the night. You can have a taxi drop off that is not registered, but that taxi is not able to pick up. Below are the approved Taxi companies in Tinley Park.

– 303 Taxi – 847-303-0303

– A1 Suburban Taxi and Limo – 708-444-1030

– American Taxi Dispatch- 847-259-1555

– Ayah Luxury Limo- 708-969-3396

– FIL Cab Company – 708-663-0675

– First 1 Airport and Suburbs Taxi- 708-708-5999

– Five Star Taxi and Shuttle Service- 708-403-4300

– Gold Star Taxi- 708-299-1112

– O’Briens South Suburban Taxi- 773-600-3469

– On Call Cab- 630-347-8360

– Quick Cap Taxi Services- 708-983-4848

– Rest Transportation Inc, – 708-499-5777

– Suburban Taxi- 708-444-4450

– Taxi Affil Services- 708-429-9664

Tailgating

Tailgating is not permitted on venue property due to a local municipal ordinance. At no other time are guests permitted to consume alcohol in the parking lots.

Taping

Video taping is never permitted during events. Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Traffic

Traffic is controlled by the Tinley Park Police Department and the venue. Please make use of alternate routes provided on our page to make your entrance and exit easier. If there are any major traffic issues that will impact the start of the event we will post this information on our Facebook page- https://www.facebook.com/firstmidwestbankamphitheatre?ref=hl

Umbrellas

Are never permitted in the venue.

Upgrades

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available. We offer VIP Club, Premier Parking, Private Lounge Access, and lawn chairs through this app as well! Reserve awesome experiences that will enhance your show experience here at Hollywood Casino Amphitheatre! We do not offer hard ticket upgrades at the venue so this app is the only way you will be able to upgrade your seats.

VIP Club

The VIP Club is a private bar area for our VIP clients. Guests are able to purchase drinks and food in the club. The club will open at doors and remain open until 1 hour after the event has ended. VIP Club guests will have access to our Black Tie Restroom trailers, premium liquors, and excellent chef prepared meal choices. A limited number of VIP Club passes are available for purchase every show at www.livenation.com.

VIP Parking

The Platinum and Gold VIP lots are located outside of Gate 6. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Weather

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our Facebook page-https://www.facebook.com/firstmidwestbankamphitheatre?ref=hl. An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Wheelchair

Please see Guests with Disabilities

Will Call

Will call tickets are available for pickup at the box office located next to Gate 5. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

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And here’s the rundown for the day…

schedule-2016_500w_01

@TheLouLombardo

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